Lost and found objects

 
If you forgot something at the airport, we could help you get it back.

• Terminal 1

  • In Terminal 1 we are at the top of Gate 2, next to Banco Banorte.
  • Phone: (+52) 55 2482 2400 Ext. 2289; E-mail: objetosolvidadost1@aicm.com.mx

• Terminal 2

  • In Terminal 2 we are located between gates 1 and 2 on the first floor, in front of Banco Azteca.
  • Phone: (+52) 55 2598 7000 Ext. 7169; E-mail: objetosolvidadost2@aicm.com.mx

• We can help you:

  • Monday to Friday from 08:00 to 20:00 hours.
  • Saturday and Sunday from 09:00 to 17:00 hours

• Requirements (forms) to collect items:

  • Owner:
    • Official identification (both sides)
    • Boarding pass
  • Proxy:
    • Owner’s Documents
    • Power of attorney with signatures and object specifications
    • Proxy’s official identification (both sides)

• Notes:

  • Forgotten property offices receive items found in cabs, Immigration and Customs 15 working days later.
  • We suggest you go to the corresponding offices of the Entities or service providers to locate your forgotten belongings.
  • For the claim of valuables of more than $500.00 pesos M.N., it is necessary to present, in addition to the above requirements, a copy of the invoice or purchase receipt to prove ownership.
  • To claim objects that were left on the plane, you should contact the airline, as it is responsible for this and has its own safekeeping area.

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